IT investments cost quite a bit and you find many executives feeling helpless in trying to sort out the chaos with no help or apt guidance. ITIL, which is Information Technology Infrastructure Library, is a globally accepted approach or set of practices for delivery of the IT services and also their management. By using ITIL best practices, organisations change and become accustomed to the economic changes and the market scenarios at large. It helps in making improvements towards enhanced performance and eventually attaining business goals. With several known big names who have implemented ITIL, it has become a globally accepted way to manage and deliver IT services